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This page sets out the legal framework that governs your use of 99bf. Access to our platform and its features depends on your local law and eligible regions — read these terms before you open or continue using your account.
Our terms apply from the moment you create an account on 99bf. They cover how you access the platform, how your account balance moves between sports markets and casino categories, and how transactions are processed through bKash, Nagad, and Rocket. Because access to online betting and gaming services depends on the laws of your country and region, we do not extend service to areas where such activity is restricted or prohibited. It is your responsibility to confirm that using 99bf is permitted under the laws that apply to you before you deposit, wager, or withdraw. We update these terms when our services change or when regulatory requirements shift. When that happens, we post the revised version on this page and note the date it takes effect. Continuing to use your account after a revision means you accept the updated terms. If any part of the revised terms is not acceptable to you, the right step is to close your account and stop using the platform before the revision date. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
Understanding the scope of our policy helps you know where these terms apply and where separate rules or third-party conditions take over.
These terms govern how you log in, verify your identity, and manage your account on 99bf. They apply to all account actions including opening, updating, and closing your account, regardless of which device or browser you use.
Deposits and withdrawals processed through bKash, Nagad, and Rocket fall within our policy. The transaction record visible in your account is the authoritative reference. Payment provider terms apply separately on their side of the transfer.
All game content, odds displays, promotional notices, and editorial copy on 99bf are covered by these terms. Content is provided for use within eligible regions only and may not be reproduced or redistributed without permission.
External payment apps, device operating systems, and any linked third-party sites operate under their own terms. We are not responsible for the policies or practices of those services, even where they connect to your 99bf account.
You have several practical rights in relation to your account and the data we hold. You can review your transaction history at any time by opening the account section and navigating to the history tab — every deposit, withdrawal, and wager is recorded there. If your account details are incorrect, you can update most fields directly from the account settings page; for changes that require identity verification, the support team can walk you through the steps. If you believe a transaction has been recorded incorrectly, raise it through the support contact route and we will check the record against our system logs. You can also request that your account be closed by contacting support — we will confirm the closure and explain what happens to any remaining balance before we action it. These rights apply to all account holders in eligible regions.
Open the account history tab to see a full log of deposits, withdrawals, and wagers. The record is updated in real time and is the reference point for any query you raise with support.
Update your name, contact information, or payment method from the account settings page. Changes that affect identity verification require support confirmation before they take effect.
If a transaction or account action looks wrong, contact support with the date, amount, and method involved. We check the query against our system record and respond through the same channel.
Ask support to close your account at any time. We confirm the steps, including what happens to any balance, before the account is deactivated.
If you have a question about these terms or need to act on a right described above, use the contact routes available on the site. We do not publish channels or hours we cannot stand behind.
Open the chat widget from any page on 99bf to reach the support team directly. Use this route for account queries, transaction questions, and policy clarifications.
Send a written query to the support email address listed in the contact section of the site. Email is the right route for formal requests such as account closure or a correction to your identity record.
The help centre on the site covers common policy questions, account steps, and payment guidance. Check there first — many queries are answered without needing to contact the team directly.
We hold account data only for as long as it is needed to operate your account and meet our obligations. When you close your account, we retain records for the period required by applicable rules, then remove them from active systems.
We collect only the information needed to operate your account — login credentials, transaction records, and the contact details you provide. We do not sell account data to third parties. Your data is used to process transactions through bKash, Nagad, and Rocket and to respond to support queries.
We use cookies to keep your session active and to remember your account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how the site functions, including the login flow and account navigation.
Your account is protected by the password you set at registration. We recommend using a password you do not use elsewhere. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through live chat or email.
When we update this policy, the revised version is posted on this page with the effective date noted at the top. We may also notify you through your registered contact details for material changes. Continued use of your account after the effective date constitutes acceptance.
Answers to the questions we hear most often about how our terms work, what they cover, and how to act on your rights.
Access depends on the laws that apply in your location and eligible region. We do not make a legal determination on your behalf. Check the rules that apply to you before opening an account or making a deposit through bKash, Nagad, or Rocket.
Log in and open the account section, then navigate to the history tab. Every deposit, withdrawal, and wager is listed there with the date, amount, and payment method. This record is the reference point if you need to raise a query with support.
Yes. Most contact and preference fields can be updated from the account settings page. Changes that affect your identity record — such as your name or verification documents — require confirmation from the support team before they take effect.
Contact support to start the closure process. Before we deactivate the account, we confirm the steps with you, including how any remaining balance will be handled. We do not close accounts with an outstanding balance without first resolving it.
Reach support through live chat or email with the date, amount, and payment method of the transaction in question. We check the query against our system log and respond through the same channel you used to contact us.
We post the revised terms on this page with the effective date noted at the top. For material changes we may also contact you through your registered details. Continuing to use your account after the effective date means you accept the updated version.